- A Bachelor's degree in business administration or Information Technology or related field with 7+ years of experience as a Business Systems Analyst working with cloud-based CRM platforms or equivalent combination of education and experience
- Strong experience as a Business Systems Analyst supporting Salesforce-based CRM platforms in commercial or customer-facing environments.
- Strong working knowledge of Salesforce Sales Cloud and familiarity with Marketing Cloud and/or Life Sciences Cloud.
- Solid understanding of Salesforce platform fundamentals, including data model, security model, role hierarchy, page layouts, Lightning pages, reporting, dashboards, and Flow.
- Experience supporting commercial business processes such as campaign management, lead routing, opportunity management, territory alignment, quoting support, sales engagement, and sales operations.
- Familiarity with sales intelligence, dashboards, analytics, and insight-driven capabilities that support sales performance and decision making.
- Exposure to Data Cloud, Agentforce, AI-enabled workflows, or related Salesforce innovation areas preferred.
- Experience working across connected enterprise systems and integrations, including ERP, MDM, quoting/CPQ, analytics, customer data, or product master data.
- Strong requirements gathering, process mapping, user story development, and acceptance criteria definition skills.
- Strong communication, facilitation, and stakeholder management skills across business, technical, and leadership audiences.
- Strong analytical and problem-solving skills, with the ability to evaluate process gaps, system options, and business tradeoffs in a structured manner.
- Ability to manage competing priorities, negotiate scope, and drive clarity and progress across multiple initiatives.
- Strong user experience mindset, with the ability to simplify complex workflows and design practical, efficient solutions for end users.
- Basic understanding of integrations, data flows, and system interfaces across enterprise platforms.
- Ability to write basic to medium-complexity SQL queries preferred.
- Exposure to BI and analytics tools such as Tableau, Salesforce Analytics, CRMA, Power BI, or similar platforms preferred.
- Experience with SAP, Adobe Marketo, Showpad, cVent, Microsoft Dynamics, or related commercial applications is a plus.
- Experience supporting Field Inventory Management, consignment, travel stock, replenishment, audit/scanning, reconciliation, or related operational workflows preferred.
- Medical devices, pharmaceutical, biotech, or other regulated industry experience preferred.
- Salesforce Administrator Certification preferred.
- Scrum / Agile certification is a plus.
- PMP certification is a plus.
- High degree of accuracy and attention to detail.
- Proficiency with Microsoft Word, Excel, PowerPoint, and collaboration tools
Working Conditions
General office environment. Willingness and ability to work on site. Business travel from 5% to 10%. Requires some lifting and moving of up to 10 pounds. Must be able to move between buildings and floors. Must be able to remain stationary and use a computer or other standard office equipment, such as a printer or copy machine, for an extensive period of time each day. Must be able to read, prepare emails, and produce documents and spreadsheets.
Must be able to move within the office and access file cabinets or supplies, as needed. Must be able to communicate and exchange accurate information with employees at all levels on a daily basis.
Annual Base Salary Range: $132,000 - $200,000/ year
We offer a competitive compensation package plus a benefits and equity program, when applicable.
Individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.