Managed Services Engineer

RISE is building a Managed Services practice that delivers fully managed network security and connectivity to business customers, and the Senior Managed Services Engineer is its founding engineer. The role delivers, operates, and improves the managed services portfolio, starting with managed firewall and expanding into managed SD-WAN and broader security services. Working within Network Operations, the Senior Managed Services Engineer serves as the senior escalation point for managed services customers and partners with the Network Design team to turn new offers into products.

The role also shapes the operating model, tooling, and documentation RISE uses to deliver managed services at scale