Solutions Architect

VGS, United Kingdom

The role

VGS is hiring a Solutions Architect in Europe to be the technical front door for our European prospects and customers. As part of our European and Support organization, you will bring your expertise to the earliest stage of the relationship: scoping use cases, mapping payment flows, and designing the solution with EU Sales. Once the client is onboarded, you will continue to provide ongoing technical support. Roughly three-quarters of your time will be spent on solution work, and the remainder will be spent on technical support.

Solutions work for EU clients and teams (about 75% of the role)

Conduct technical discovery with EU prospects and customers, Sales, and Account Management to clarify business goals, requirements, risks, and product gaps.
Partner with EU Sales on technical strategy for strategic opportunities, from discovery through architecture approval, and support other EU opportunities.
Map payment flows across merchants, PSPs, processors, acquirers, card networks, wallets, and third parties.
Architect solutions using VGS capabilities, including vaulting, card management, Network and Agentic Tokens, Account Updater, 3DS, wallet payments, account validation, and data security.
Guide customers on payment security best practices, PCI scope reduction, credential portability, multi-processor setups, resiliency, and scaling.
Create and deliver architecture diagrams, proposals, demos, and proofs of concept, and support EU responses to RFIs, security reviews, and architecture assessments.
Back up EU Sales, Implementation, and Support colleagues in client conversations that need solutions depth, and coach them on solutioning with VGS.
Produce detailed handoffs to the Implementation team covering solution architecture, assumptions, responsibilities, testing, success metrics, and out-of-scope items, then coordinate with Support to provide technical oversight through go-live to ensure the implementation matches the approved architecture.
Serve as the solution-level escalation point for Support, helping diagnose and redesign where a customer's setup is the root cause.
Turn customer and market feedback into input for the product roadmap, and build reusable reference architectures, integration patterns, and enablement for the EU teams.
Coordinate with the US-based Solutions team so EU work stays consistent with VGS standards: reuse existing payment flow maps, solution designs, and reference architectures, bring new EU use cases and capability gaps back to them, and share the patterns and enablement you build.

Solutions Architect

The role

Solutions Architect

The role

What you need

Nice to have

Solutions work for EU clients and teams (about 75% of the role)

Overflow technical support (about 25% of the role)

Financial and retirement

Health and Wellness

Vacation and time off

Professional Development

Office life and perks

About VGS

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VGS