SCADA Services Engineer ( Regional Travel Required)

We are seeking a service-oriented SCADA Services Engineer with strong problem-solving abilities, excellent customer-facing skills, and proven hands-on experience supporting, maintaining, troubleshooting, and upgrading Supervisory Control and Data Acquisition (SCADA) systems and their underlying PLCs and control panels. In this role you will be the go-to technical expert for a diverse installed base of SCADA systems including Inductive Automation (Ignition), Rockwell Automation (FactoryTalk), Wonderware, iFix, VTSCADA and Allen-Bradley PLC platforms.

Day-to-day responsibilities include remote and on-site troubleshooting, break/fix support, system optimization, patch management, and implementing upgrades and enhancements on existing systems across projects of varying size and complexity. This is a customer-facing, service-focused position that requires a proactive mindset: anticipating issues before they escalate, resolving problems efficiently, and maximizing system uptime and performance while making the best use of available resources.

You will regularly interact with end-users, plant operators, and internal teams to diagnose issues, explain technical concepts clearly, and deliver sustainable solutions.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas for this job opening.

• Rapidly diagnose and resolve SCADA, HMI, historian, PLC, network, and process-control-related issues in live production environments at municipal and industrial water/wastewater facilities
• Perform on-site and remote troubleshooting of SCADA communications, control system faults, instrumentation, and automation problems
• Maintain, repair, and support existing Control Panels, PLCs (primarily Allen-Bradley), SCADA servers, workstations, and associated infrastructure
• Support and execute field upgrades, migrations, expansions, minor updates, patches, and fixes on live systems while minimizing plant downtime
• Perform routine system health checks, backups, disaster recovery testing, cybersecurity updates, and preventive maintenance activities
• Remotely monitor SCADA assets and infrastructure across multiple facilities to proactively identify service degradation, maintenance needs, or potential failures
• Manage SCADA user accounts, permissions, access controls, and security settings in compliance with client and cybersecurity requirements
• Respond to emergency situations, provide 24/7 on-call support (rotational), and participate in rapid-response fieldwork when required
• Thoroughly document all work including service tickets, root-cause analysis reports, as-built drawings, infrastructure inventories, and system changes
• Collaborate closely with Operations, Maintenance, Engineering, Administrative teams, project engineers, technical managers, and account managers to ensure long-term system reliability and client satisfaction
• Work within defined service-level agreements (SLAs), maintenance contracts, budgets, and schedules
• Ability to work remotely from home or local facility while maintaining high availability for remote support and occasional site visits

Travel & Physical Requirements

This position involves regular travel to client facilities (typically within driving distance) for on-site troubleshooting, preventive maintenance, system upgrades, emergency response, and scheduled service visits. Regional travel up to 50–70% (mostly day trips), with occasional overnight stays required depending on call-out needs and multi-day service work.

• Must be physically able to lift and carry 40 lbs repeatedly
• Comfortable working from heights (ladders, scissor lifts, platforms) and in confined spaces
• Able to safely work on live control panels while wearing proper arc flash PPE and following NFPA 70E protocols
• Candidate must maintain a valid driver’s license with no major infractions
• Candidate must maintain a valid REAL ID driver’s license or other TSA-approved identification

What you will need to succeed

• Minimum of 5 years of experience in Control System Design, PLC Programming, and SCADA Development
• Experience with Ethernet IP and network switches.
• Skilled in modifying HMIs and tuning PID loops.
• Strong understanding of industrial power design (medium/low voltage).
• Ability to read and interpret P&IDs and wiring diagrams.
• Experience installing and maintaining electrical components and systems.
• Knowledge of safety protocols and hazard recognition.
• Experience with Allen-Bradley PLC hardware and software (other PLC experience is a bonus).
• Experience with Allen-Bradley FactoryTalk, Schneider Wonderware, Ignition, GE Proficy iFix HMI software (other HMI package experience is a bonus).
• Experience configuring and developing graphics for OITs such as Allen-Bradley PanelView and Automation Direct C-More.
• Experience with automated reporting software (such as SyTech’s XLReporter and HachWims);
• Hands-on experience configuring, interfacing with, and troubleshooting instrumentation found in the water and wastewater industry.
• Associate or Bachelor’s degree in a related field is preferred.
• Strong electrical and mechanical aptitude.
• Experience with Microsoft Office suite (Teams, Word, Excel, PowerPoint).
• Computer networking experience (hardware and configuration) is a bonus
• Experience in higher programming languages (VB, C++, Java, Python) is a bonus.
• Water/wastewater industry experience is a bonus.

Woodard & Curran offers a comprehensive benefits package. For more information about our benefits & workplace policies visit Benefit & Policy Information - Woodard & Curran.

The successful candidate will join a strong team of motivated professionals who provide ongoing support and lifecycle services for municipal and industrial water and wastewater clients. You will be the primary technical resource for service contracts, maintenance agreements, and post-implementation support of medium to large SCADA installations (both standalone and multidisciplinary systems). Strong communication skills are essential, as you will interface daily with operators, plant managers, IT/OT teams, and other stakeholders.

Ideal candidates are eager to deepen their expertise in supported platforms and expand into related areas such as industrial networking and OT cybersecurity.

Offering Flexible Remote/Hybrid Work/Onsite Schedule: Hybrid work schedule (consisting of office, remote, and onsite, pending project needs)

This position is eligible for a $5,000.00 sign-on bonus.

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Woodard & Curran is an employee-owned engineering, science, and operations firm dedicated to clean water, a safe environment, healthy communities, and happy people. We foster an inclusive, collaborative culture that supports professional growth, flexibility, and meaningful work, empowering our employees to make a lasting impact on our clients, communities, and the planet.