considerations.
- Create and maintain system diagrams, integration flows, data flows, and
other technical documentation that clearly explains how the customer solution works.
- Develop the product and solution knowledge needed to confidently explain
and demonstrate Pearson's technology capabilities to customers and internal stakeholders.
- Participate in customer technical discussions, demonstrations, integration
reviews, solution workshops, and RFP or proposal activities.
- Provide hands-on technical support during implementation, integration
testing, readiness activities, administration windows, production events, and customer escalations.
- Investigate technical issues across systems by analyzing configurations,
APIs, integrations, data flows, logs, and system behavior.
- Partner across Engineering, Product, Quality Engineering, Implementation,
Operations, Support, Security, and Infrastructure to resolve technical issues and delivery risks.
- Support end-to-end validation to ensure systems, integrations, and
operational processes collectively meet customer requirements and commitments.
- Identify technical gaps, dependencies, risks, and product limitations, and
help ensure they are understood and addressed by the appropriate teams.
- Apply lessons from implementations, incidents, and customer feedback to
improve products, documentation, processes, and future customer solutions. Required Qualifications
- 1 to 3 years of experience in software engineering, systems engineering,
technical support, quality engineering, or another hands-on technology discipline, or equivalent experience building, testing, integrating, or operating software systems.
- Practical experience with software applications, APIs, integrations, data
flows, cloud-based systems, or related enterprise technologies.
- Experience troubleshooting technical issues using structured
problem-solving and technical evidence.
- Ability to read technical documentation and create or interpret system
diagrams, integration flows, and data flows.
- Strong written and verbal communication skills with the ability to explain
technical concepts to technical and nontechnical audiences.
- Strong technical curiosity, problem-solving skills, and interest in
understanding how complex systems work together.
- Ability to collaborate across technical, product, implementation, and
operational teams.
- Interest in working directly with customers and developing confidence in
customer-facing technical discussions and demonstrations. Preferred Qualifications
- Experience with APIs, cloud platforms, identity and access management,
logging and monitoring tools, or distributed applications.
- Experience supporting customer implementations, integration testing,
production systems, incident response, or technical escalations.
- Experience in enterprise technology, education technology, government, or
large-scale assessment.
- Exposure to RFPs, proposals, product management, solution engineering,
implementation, or delivery functions. What Makes Someone Successful in This Role Successful Delivery Engineers are curious, hands-on problem solvers who want to understand both the customer and the technology. They communicate clearly, collaborate effectively across teams, ask thoughtful questions, surface risks, and stay engaged until problems are resolved. They are comfortable learning beyond a single application and are motivated to understand how multiple products and integrations come together as one customer solution.
Career Development The Delivery Engineer role is intentionally designed as a development path for early-career technical talent. Through direct exposure to customers, products, engineering teams, implementations, and production delivery, Delivery Engineers build the technical judgment, product understanding, and customer perspective needed for future opportunities in Technology Readiness, Technical Product Management, Product Management, Delivery, Implementation, Support, Solution Engineering, and broader Technology leadership.
Delivery Engineers build depth on the customer and breadth across the technology ecosystem.
Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows:
The minimum full-time salary range is between $80,000 - $120,000.
This position is eligible to participate in an annual incentive program, and information on benefits offered is here [https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpearsonbenefitsus.com%2F&data=04%7C01%7Ctasha.scott%40pearson.com%7C2c256513c79f4679be7c08d9e7287ebb%7C8cc434d797d047d3b5c514fe0e33e34b%7C0%7C0%7C637794983376381246%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=t1YQPUL7BgoclUd7yE2i86QAirLf4z3z8OEWgr42q7c%3D&reserved=0].
Applications will be accepted through 16th November 2026. This window may be extended depending on business needs.