Forward Deployed Product Manager

The role

We are looking for a Forward Deployed Product Manager who will own the end-to-end customer relationship for biopharma partners: serving as a primary point of contact, delivering proactive insights, and translating customer needs into product improvements that drive retention and growth.

What you will do

Own the full post-sale customer relationship for key biopharma accounts, serving as key point of contact, ensuring every customer receives a consistent, high-quality experience
Establish and run a regular cadence of customer check-ins, proactively surfacing insights and flagging risks before they become issues

What you need

We are looking for a few specific things that will help you succeed in this role:

5+ years of experience in customer success, solutions, forward-deployed engineering, product management, or a related client-facing role — ideally in a biopharma, healthtech, or data-driven B2B environment
Demonstrated ability to independently manage senior stakeholder relationships at large organizations, including running proactive account cadences and handling escalations
Strong data fluency – comfortable working in spreadsheets and ideally with SQL or Python to pull, clean, and package insights without heavy analytical support
Excellent written and verbal communication skills, with a track record of producing polished customer-facing deliverables including decks, dashboards and insight summaries
AI native – you use AI tools as a core part of your workflow and are comfortable vibe coding lightweight solutions without engineering support
Experience translating customer feedback into product requirements and working alongside engineering to deliver improvements

Some things that are not required, but you will learn on the job

Familiarity with rare disease, genetics, or the biopharma drug development lifecycle
Experience with patient-facing or healthcare data platforms
Formal product management experience or ownership of a customer-facing platform or tool

As with all new hires at Probably Genetic, you will also need to be

A good person. We work with some of the most marginalized populations on the planet and empathy is key
Patient-focused and motivated to have a lasting, positive impact on humanity
Comfortable in a fast-paced, often ambiguous environment with rapid change
Action-oriented and excited to build a company from the ground up

The salary range for this role is $155,000-$195,000 annually. Actual compensation offered will depend on several factors including but not limited to: work experience, education, skill level, and/or other business and organizational needs.

_ Special note: This role is also listed as a Solutions Architect position. These postings represent the same hiring opportunity. Please apply to the role that feels like the best fit for your background, and our team will consider you across both profiles as appropriate_

Forward Deployed Product Manager

The role

What you will do

Forward Deployed Product Manager

The role

What you will do

What you need

Some things that are not required, but you will learn on the job

As with all new hires at Probably Genetic, you will also need to be

Pay and benefits

About Probably Genetic

Similar jobs at other companies

Product Lead

Forward Deployed Product Manager

Lead Product Manager (Member Experience)

Forward Deployed Product Manager

Forward Deployed Product Manager – AI

Sr. Product Manager, Lab Execution CGP (Oncology)

Probably Genetic

Compared with similar jobs