Executive Director Infrastructure Services

• Define and execute a multi-year infrastructure strategy aligned with institutional priorities, risk tolerance, and long-term sustainability.
• Establish and maintain accountability for infrastructure service availability, performance, resilience, and customer experience across the institution.
• Build and sustain a high-performing infrastructure leadership team through coaching, workforce planning, and intentional skill development.
• Partner closely with IT executive leadership to translate institutional strategy into executable infrastructure priorities, absorbing cross-domain operational oversight and escalation.
• Establish and enforce enterprise service standards, SLAs, KPIs, and operating models, driving continuous service optimization and maturity.
• Provide governance oversight for incident management, escalation, problem management, and continuous improvement practices.
• Develop and sustain clear leadership pathways, succession plans, and advancement opportunities for infrastructure leaders, ensuring the organization continues to scale talent alongside technology.
• Act as a trusted business partner, collaborating across IT and institutional leadership to align infrastructure services with research, academic, consulting, and administrative needs.
• Ensure infrastructure services operate in compliance with security best practices, regulatory requirements, audits, and institutional policies.
• Provide leadership oversight for business continuity and disaster recovery strategy, testing, and readiness.
• Evaluate emerging and evolving technologies, ensuring adoption decisions consider security, compliance, operational readiness, and long-term value.
• Demonstrated ability to lead through influence, partnership, and shared accountability in matrixed organizations.

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 10+ years of progressive leadership experience in enterprise infrastructure or platform services.
• Proven experience managing managers and senior technical leaders responsible for mission-critical capabilities.
• Demonstrated success establishing strategy, standards, governance, and operational discipline at enterprise scale.
• Experience with compliance, risk management, lifecycle planning, and service delivery in complex or regulated environments.
• Strong financial, vendor, and resource management experience.
• Excellent communication, influence, and stakeholder-management skills.
• Budget and financial management expertise

Additional Information

• Experience in higher education, research-intensive institutions, healthcare, or similarly complex organizations.
• Demonstrated success improving service maturity, reliability, and organizational capability.
• Experience evaluating and adopting automation and AI/GenAI capabilities to enhance infrastructure operations.

Accountability for the health, lifecycle, integration, and maturity of the following infrastructure services delivered across domain leaders and teams.

• Operating system platforms: Windows and Linux (server and virtual endpoint)
• Virtualization platforms: Server virtualization and Virtual Desktop Infrastructure
• Cloud Operations: Microsoft Azure, hybrid cloud environments, productivity platforms etc.
• Backup and Continuity platforms and services: including lifecycle and capacity planning
• Enterprise storage platforms and operational management
• Networking services – Network routing, topology, connectivity, and performance
• Firewall management – infrastructure security operations in partnership with cybersecurity teams
• Telecommunications services: Cloud and on-premise based telephony and collaboration platforms
• Datacenter and colocation services – Datacenter management and operations