Data Network Engineer
Careers Teksynap, Washington, DC
What you will do
- Monitor and respond to ServiceNow tickets related to network incidents and service requests in accordance with OCIO-defined priorities and service levels
- Perform troubleshooting and resolution of network issues across OSI Layers 1–3
- Support enterprise network environments including routers, switches, and wireless access devices
- Monitor network performance using government-provided tools
- Coordinate with the Service Desk and OCIO staff for ticket updates, routing, and closure
- Install, configure, and maintain network hardware components including routers, switches, and wireless devices
- Support office moves, new office setups, and reconfigurations including cabling coordination and port activation
- Configure switch ports, VLANs, and end-user network connections (“data monuments”)
- Install, update, test, and validate Cisco IOS software on network devices