URBN UX Researcher

The role

Role Summary

URBN is looking for a UX Researcher who will work closely with other members of the UX Research team, UX Designers, Product Managers, as well as Business Stakeholders. While your day to day will vary as different projects arise, this role is focused on executing qualitative and quantitative research to improve user experience of our digital products (consumer websites & apps; retail systems & internal tools). You will own projects end-to-end (i.e. identifying research questions, designing and implementing studies, conducting analysis, and communicating results to team members and stakeholders).

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URBN UX Researcher

Homeoffice Na Urbn, Philadelphia, PA

Posted pay

Pay not posted

Location: Philadelphia, PA
Work type: Not given
Level: Not given
Experience: 2+ years
Posted: 13 days ago
Last check: 2 days ago
Job type: Design

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Homeoffice Na Urbn

Open tech jobs: 17
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About Homeoffice Na Urbn: funding, hiring and pay

Homeoffice Na Urbn

About Homeoffice Na Urbn: funding, hiring and pay

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The role

Role Summary

What you will do

Manage most research studies independently, end to end, for all major methodologies. Large-scale projects (i.e. highly complex, multi-phase projects) may be executed with some support from Manager or a Senior Researcher.
Exercise active listening and critical thinking, asking the "right" questions to identify research opportunities that will enable us to better serve our customers, stakeholders, and business
Identify the appropriate methodology for each research question
Project manage your work-- write a project plan, considering any potential dependencies up front, and execute to that plan
Communicate research plan to stakeholders, and maintain communication with them throughout the research study process
Design and execute on all major methodologies (usability tests, tree tests, card sorts, IDIs, surveys, intercepts, competitive analysis, and contextual inquiries) for web, mobile, and cross-channel digital experiences
Analyze and translate data into meaningful and actionable business findings, critically weighing which observations are actionable and make deliberate judgment calls about what to elevate, cut, or de-prioritize
Independently construct a logical narrative arc based on data and business needs
Execute and deliver all studies on time
Prepare written reports (usually in Google Slides) and data visualizations that clearly communicate research insights
Present research findings to stakeholders
Write succinct and compelling summaries of research to share with broad stakeholder groups
Collaborate with data partners (e.g. Advanced Analytics, SEO, etc.) to align data, testing strategies and present a cohesive narrative to stakeholders
Continuously grow and improve your research practice, building on previously learned skills
Support UX Research team in continuous growth and improvement
Provide focused support to your assigned product team(s). This includes understanding their roadmap and proactively identifying (and, as appropriate, executing) research opportunities
Use AI tools to increase research efficiency, while ensuring critical thinking and independent judgment remain the final word on interpretation and conclusions

Role Qualifications

URBN UX Researcher

The role

URBN UX Researcher

The role

What you will do

What you need

Nice to have

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Interview questions

Homeoffice Na Urbn