Lead Solutions Engineer
Knot, New York, NY
What you will do
- Own solutions engineering at Knot – full stop.
- Serve as the technical lead during the entire GTM cycle from pre-sales to implementation to post-sales.
- Guide customers through implementation planning, architecture reviews, security evaluations, and integration of Knot’s mobile SDKs and APIs.
- Work with customers directly to debug & troubleshoot their implementations of Knot and engage other teams at Knot to dig further as applicable.
- Identify patterns of customer friction during implementation of Knot's SDK & APIs and implement solutions to rectify those friction points (i.e. documentation, workflow automations, AI-native solutions, etc.).
- Find and design up-sell & cross-sell opportunities and develop demos/POCs to aid in these strategies alongside the GTM team.
- Contribute to technical documentation for customer onboarding & implementation, integration guides, and technical data flow diagrams.
- Build tools and lightweight features where necessary to help customers work with Knot more seamlessly (e.g. workflow automations, small SDK/API features, developer dashboard improvements, etc.).