Founding Solutions Engineer

We're hiring our first Solutions Engineer to own the technical side of every customer relationship, before and after the contract is signed.

That means three kinds of work: helping prospects evaluate TrueBiz with their own data, getting new customers into production, and being the technical expert behind customer success when live customers have questions or issues. Today that work is split between our engineering, product, and customer success. You'll bring it under one owner and make it repeatable.

This is a generalist role by design. Some days you'll be deep in a multi-week evaluation for a large bank. Others you'll be answering a customer's question about an unexpected API result, then turning the pattern behind it into clear feedback and suggestions for the product team. You'll work directly with our founder, sales, customer success, product, and engineering.

This is a go-to-market role, and it's measured on commercial outcomes: evaluations that convert, faster time to production, and customers who expand.