Sr. Technical Program Manager, Amazon Device Troubleshooting Team

ADCI - Karnataka, Bengaluru, Karnataka, IND

Overview

Amazon Device Troubleshooting Team exist to ensure device and application customers have delightful experiences using the product by enabling swift, precise, and privacy-compliant observability and issue resolution across all devices and applications. Our mission is to transform vast amounts of device data into actionable insights that drive product stability and customer satisfaction. To achieve this mission, we provide comprehensive technology solutions spanning the entire observability lifecycle.

This includes on-device crash and log management, high-scale data ingestion services, advanced analytics dashboards, and intuitive troubleshooting interfaces.

As a Senior Technical Program Manager for the Amazon Device Troubleshooting Services team, you will drive critical initiatives that enhance the detection, diagnosis, and resolution of issues across Amazon's device ecosystem. This high-visibility role requires exceptional leadership in coordinating across several engineering teams, data engineers, applied scientists,BIEs and senior stakeholders to deliver scalable troubleshooting solutions that improve customer experience.

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Sr. Technical Program Manager, Amazon Device Troubleshooting Team

ADCI - Karnataka, Bengaluru, Karnataka, IND

Overview

This includes on-device crash and log management, high-scale data ingestion services, advanced analytics dashboards, and intuitive troubleshooting interfaces.

The team

Amazon Device Troubleshooting Services (ADTS) team ensures that troubleshooting is quick, easy, and privacy-centric for device and application teams, so that end customers have delightful experiences with their Amazon Devices. We provide a single place for device and application teams to troubleshoot known issues, uncover emergent trends or regressions, and quantify the impact in the context of the customer journey. We build technology to deliver high-quality user experiences for troubleshooting and analysis, ensure stability of the device, and proactively present critical issues and root causes to relevant teams based on a wide range of health and customer journey data.

7+ years of working directly with engineering teams experience
5+ years of technical product or program management experience
3+ years of software development experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules
Experience owning/driving roadmap strategy and definition
Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels
5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Experience leading highly technical programs involving infrastructure, complex systems, systems engineering
Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules
Experience managing communication with geographically distributed teams

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Sr. Technical Program Manager, Amazon Device Troubleshooting Team

Overview

Sr. Technical Program Manager, Amazon Device Troubleshooting Team

Overview

The team

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ADCI - Karnataka