- Applies technical knowledge and problem-solving methodologies to projects of
moderate scope, with a focus on improving data and systems running at scale, and ensures end to end monitoring of applications
- Apply structured problem-solving to support the design, development, and
troubleshooting of moderate-complexity initiatives.
- Provide Storage SRE support across enterprise storage platforms including
NetApp CDOT, Dell Isilon, Pure and Vast.
- Apply hands-on experience with NFS, SMB/CIFS, and NAS-based file storage and
connectivity; working knowledge of AI Operating System (VAST) is preferred.
- Participate in a 24/7 follow-the-sun support model, primarily covering
morning-to-evening hours.
- Own incident and problem tasks end-to-end—driving triage, resolution,
root-cause analysis, and corrective actions—while applying operational discipline across Incident, Change, and Problem Management.
- Leverage Linux and Windows knowledge to support integrated storage/compute
troubleshooting.
- Execute tasks across workstreams spanning one or more infrastructure
technologies, partnering with adjacent platforms to implement modernization and issue-resolution changes.
- Analyze upstream/downstream system and data dependencies and raise mitigation
actions to preserve resiliency and performance.
- Uses enterprise-authorized AI capabilities within the work environment to
accelerate monitoring and capacity analysis and documentation, validating outputs and handling operational data according to sensitivity and security requirements.
- Applies reuse-first, AI-assisted approaches to identify recurring capacity
risks and improve remediation workflows, ensuring changes are validated and aligned to resiliency and security expectations.