Technical Account Manager
Endex, New York City +7
The role
Location: New York City (Primary), Denver, Chicago, Singapore (APAC), London, San Francisco, Austin, Los Angeles Commitment: 5 Days In-Person
We're looking for someone who can be a trusted technical partner to customers running Endex in important workflows.
As a Technical Account Manager at Endex, you'll own the ongoing technical relationship for established customers. You'll coordinate escalations, maintain technical account plans and help customers operate Endex reliably after launch, partnering with support engineers on diagnosis and FDEs on integration work.
What you will do
- Own the Technical Account Plan: Maintain a shared view of architecture, integration dependencies, operating risks and the customer's technical priorities.
- Coordinate Complex Escalations: Bring support, engineering and customer IT together with clear owners, timelines and communication.