Charta Health, San Francisco
We're looking for a Technical Success Manager (TSM) to own our client relationships in steady state - the health of each deployment, the client's day-to-day technical questions, and the early signal that something has degraded or that a client is ready to grow with us.
This is not a traditional CSM role. You will get hands-on with the product: debugging customer issues directly, working with AI tools to move fast, and resolving what you can yourself. What you can't resolve directly, you will triage to the right owner - and because every account is mapped to an owning engineering pod from day one, you will always know exactly where an escalation goes. You are accountable for the triage decision and for the client getting an answer.
Our account base is growing rapidly, and we've built the role so you can make an impact immediately. Onboarding runs on documentation, not shadowing - new TSMs carry their own book of accounts within their first 30 days, not their first 90.
In an industry where the focus should rightly be on delivering quality care to patients, healthcare providers remain burdened by the complexities of non-clinical operations. Charta is changing that.
We're building the operating system for modern healthcare organizations. Our AI platform streamlines critical workflows across revenue cycle, clinical operations, and administrative functions, helping providers and payers operate more efficiently and deliver better patient care. Backed by Bain Capital Ventures, Charta is on a mission to make every healthcare dollar accountable and every chart accurate, reimagining healthcare infrastructure from the ground up.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Source: the Charta Health Ashby job board. We last checked this job 7 h ago. We first saw it 4 days ago. A job on a job board does not always mean that the team interviews people now. We found this job board in a public list. We did not yet compare it with the careers page of the company.
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