Senior Manager, Technical Services

The role

ChartHop is the AI-powered people platform helping organizations plan smarter, operate with clarity, and make confident decisions about their organization. As Senior Manager, Technical Services, you'll lead the Implementation Specialists and Senior Professional Services Consultants who onboard new customers and deliver complex technical projects: system integrations, SFTP connections, data cleanup, compensation planning cycles, and custom configurations.

This is a leadership and people management role. You'll set the operating model, develop the team, own client project management, and serve as the escalation point, without carrying a direct client account load. You'll report to the Senior Director of Customer Experience and partner with Sales, R&D, and CX. The role is fully remote within the US (Eastern to Pacific time zones).

All jobs

Senior Manager, Technical Services

ChartHop, Remote US

Posted pay

$140K–$180K

a year

Compared with similar jobs

This base pay is below the median for senior software engineering jobs that are remote in the US.

Median: $185K a year
Other jobs in the group: 934

We compare the middle of each posted range. This is base pay as posted. The group does not include this job.

Location: Remote US
Work type: Remote
Level: Senior, manager
Skills in the job text: SQL
Posted: 26 days ago
Last check: 7 h ago
Job type: Software engineering

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ChartHop

Open tech jobs: 2
With posted pay: 100%

About ChartHop: funding, hiring and pay

ChartHop

About ChartHop: funding, hiring and pay

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The role

What you will do

You'll be a great fit if

Career Experience: You've worked at B2B SaaS companies that are AI-forward and focused on data analytics, with particular interest in HR, revenue, talent acquisition, and finance platforms
Client Demographic: You've delivered for mid-market and enterprise customers (300 to 1,500+ employees) in Professional Services, Implementation, Technical Customer Success, or consulting, including executive stakeholder management
Functional Breadth: You've helped scale client-facing technical teams. You don't need to have led the function, but you understand what growth and scale look like in practice
People Management: You've managed technical, customer-facing teams, you know how to hire and develop talent, and you keep growing as a people manager
Technical Expertise: You have technical depth in integrations, REST APIs, SFTP, data structures, and SaaS configuration, enough to troubleshoot alongside your team
Company Stage Appropriateness: You like to build, not just maintain, and you bring a metrics orientation (capacity planning, utilization, KPIs) to processes that scale
Behavioral Traits: You use pattern recognition to spot ways to support clients better
Communication: You communicate clearly with technical and non-technical audiences
Bonus: startup experience; HRIS or compensation planning platforms; HubSpot, Planhat, Zendesk, Postman, or SQL; PSA or project management tools; AI tools used to improve services workflows

What you'll do

Lead the team: recruit, coach, and retain Implementation Specialists and Senior Professional Services Consultants; set goals, manage performance, and build a bench of future leaders
Own escalations: resolve technical blockers such as integration failures and data sync errors, coach the team to troubleshoot independently, and drive root-cause fixes with Support, Product, and R&D
Run delivery: own technical onboarding, integrations, data cleanup, and project management; forecast capacity against the sales pipeline and existing customer demand; build the playbooks, processes, and AI-enabled automation that make delivery fast and accurate; own and report on operational metrics
Partner across the business: work with Sales on scoping, Customer Success on expansion, and executive stakeholders at key customers; be the voice of the customer to Product and R&D

Senior Manager, Technical Services

The role

Senior Manager, Technical Services

The role

What you will do

You'll be a great fit if

What you'll do

How you'll be measured

The details

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Interview questions

ChartHop

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