Senior Technical Producer - Online Platform

Level, Austin, TX

The role

Level is looking for a Senior Technical Producer to be the production and prioritization partner for our platform engineering team: the DevOps, build, test automation, infrastructure, data pipeline, and backend and online services that every Level game and learning product runs on. You will work shoulder to shoulder with platform engineering leaders to turn a steady stream of internal requests into a roadmap they trust, deciding what starts now, what is held until the need is validated, and what is cut.

What you will do

Run Platform Intake: Own the front door for platform engineering. Take in requests from game, learning, and content teams, dig into the problem behind each ask, and size effort and risk with the engineers who would build it.
Own the Platform Roadmap: Build and maintain the roadmap with platform engineering leaders, sequencing work across DevOps, build and CI/CD, test automation, infrastructure, data pipelines, and backend and online services.
Decide What Starts, Waits, or Gets Cut: Make the call with engineering leaders on what starts now, what is held until the need is validated, and what is cut, then communicate each decision and its rationale clearly to the teams who asked.
Be a Technical Partner to Engineers: Engage directly with architecture proposals, migration plans, and build-versus-buy decisions. Read design docs and pipeline dashboards, challenge assumptions, and surface risks in dependencies, capacity, and rollout before they reach users or other teams.
Drive Platform Programs to Adoption: Lead cross-cutting initiatives such as CI/CD and build migrations, environment and infrastructure changes, observability, and data pipeline work from scoping through rollout, and make sure internal teams actually adopt what ships.
Connect Platform to the Rest of Level: Translate what game, EdTech, and content teams are shipping on a weekly live cadence into platform priorities, and translate platform constraints back into plans other teams can use. Keep the whole org aligned on what platform is doing and why.
Balance Features, Debt, and Reliability: Weigh new capability against technical debt, infrastructure health, and cost, and explain those tradeoffs to engineering and company leadership in terms of business and learner impact.
Build the Operating Model: Design and refine lightweight intake, planning, release, and incident follow-through processes that fit a growing team. The operating model is still being built, and you will help shape it rather than inherit it.
Measure What Matters: Define platform success measures such as build and test turnaround, test reliability, deploy frequency, and cloud cost, and use them to inform prioritization and show the value of platform investment.
Raise the Bar for Production: Mentor producers on technical production practices, partner with QA and SDET on release quality, and influence how Level approaches technical planning across projects.

Senior Technical Producer - Online Platform

The role

Senior Technical Producer - Online Platform

The role

What you will do

Nice to have

Need to Have

About Level

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