L2 Systems Engineer

We are seeking an experienced L2 Systems Engineer to provide technical support across a diverse range of managed services customers. This role focuses on Microsoft 365, modern workplace technologies, end-user computing, and routine security administration.

You will play an important role in investigating incidents, resolving technical issues, fulfilling service requests, and ensuring customers receive reliable and professional IT support. Working closely with the Service Desk Lead and senior engineering team, you will take ownership of assigned tickets, communicate effectively with customers, and provide well-documented escalations when additional technical expertise is required.

The position offers opportunities at either Level 1.5 or Level 2, depending on your experience and technical capabilities. Your level of responsibility and independence will align with your demonstrated expertise, with support and guidance available from the wider engineering team.