- Professional Conduct and Guest Services (Concierge Focus)
- Exemplary Professional Presence: Maintain a consistently polished, professional, and immaculate
uniform and personal presentation, serving as a positive and credible first impression for the property.
- Proactive Engagement: Act as the primary point of contact for all building occupants and guests,
providing proactive assistance, clear directions, and timely information with a naturally outgoing, engaging, and hospitable demeanor.
- Tenant Relations: Professionally and promptly assist tenants with building-related inquiries, access
issues, and security concerns, establishing positive rapport and escalating complex matters to management as necessary.
- Visitor Management: Efficiently manage the visitor sign-in/sign-out process, verify identity, issue
temporary badges, and announce guest arrivals in accordance with established security protocols.
- Security and Loss Prevention Operations
- Access Control: Strictly enforce building access control policies, ensuring every individual (tenant,
vendor, or visitor) follows proper entry procedures (key card/badge usage) and preventing unauthorized entry or "tailgating"
- Foot Patrols: Conduct regular, documented security patrols of the property's interior and exterior
perimeter, including common areas, parking garages, and vacant tenant spaces, identifying and reporting safety hazards or security vulnerabilities.
- Surveillance and Monitoring: Proficiently operate and monitor the Closed-Circuit Television (CCTV)
system, alarm panels, and other life safety systems, noting and responding to all unusual activities.
- Emergency Response: Serve as a primary responder to all alarms and critical incidents (e.g., medical
emergencies, fire alarms, suspicious activities, unauthorized persons), following established emergency procedures and coordinating with building management and first responders.
- Documentation and Incident Management
- Report Writing: Prepare detailed, accurate, and professional written reports on all security-related
incidents, daily activities, unusual occurrences, and patrol observations using required digital platforms.
- Critical Incident Escalation: Immediately and effectively escalate all critical incidents and
emergencies to the appropriate building management, security contacts, and law enforcement agencies, ensuring a timely and organized response.
- Key and Access Card Control: Assist with the accurate inventory and issuance of all building keys and
access cards, ensuring documentation is current and that credentials for terminated personnel are immediately deactivated and reconciled.