Forward Deployed Product Manager

Our customers bring us their support teams’ hardest problems, like a stolen card, a disputed payment or a patient asking about their prescription, in highly regulated environments and at volumes where small mistakes are expensive. Lorikeet's Concierge handles the full lifecycle of customer interactions across channels and systems, following each customer's policies and knowing when to tag in a human.

As a Forward Deployed Product Manager, you'll own a portfolio of growth accounts and the outcomes they drive from Concierge. You'll set the implementation plan with your Forward Deployed Engineer, get each customer live and keep uncovering expansion opportunities as their deployment scales. You'll be the Concierge expert your customers rely on, and you'll teach their teams to build and improve it themselves so they can move faster without waiting on us.

The rest of the role is spent in the product, building, testing and deploying changes yourself. You'll also run each account as a business, growing usage against the contract and knowing where the next expansion opportunity will come from. You'll use Coach, our forward deployed agent, and Claude Code to investigate problems, test changes and ship improvements without relying on engineers for every change.