Insurers and work providers pay for the repair and set the rules it runs by. This role owns Partly's entire product relationship with them.
Partly creates value for insurers through three layers, and you own how all three land for this customer. Interpreter, our domain-specific AI foundation model, turns damage and estimate data into an accurate, complete parts picture early in the claim. Rails, our API layer, lets insurers and the systems they already run integrate directly with Partly's job processing infrastructure. And our agentic, highly automated user-level capabilities progressively absorb work that is manual across the industry today.
Together these move the metrics an insurer is measured on: total cost of risk, cycle times, customer satisfaction, total loss rate and operational efficiency across the claims organisation.
You build for several distinct personas inside the insurer's workflow, each needing a different product on the same foundation: appraisers reviewing parts decisions and authorising spend; claims handlers and adjusters running the file; dispute and escalation teams revisiting jobs long after they close; network managers allocating work; and the parts, procurement and sustainability leads who set policy in the first place. You are the single accountable person for the value insurers get from Partly, and for what that unlocks across the rest of the network.
The remit is global, covering New Zealand, the UK and the US, with a strong first focus on the US, where you will be based. Claims structures, parts policy and competitive incumbents differ sharply across the three, so deciding what is genuinely one global product and what has to stay local is yours to call.
This is an enterprise product with a consumer-grade bar. You will be in the room before contracts exist, shaping pilots and building the artefacts that prove value, then making sure that same product expands and retains itself once the relationship is live.
The core challenge is trust at institutional scale. Automation advances only as fast as an insurer's confidence in it, so owning that trajectory, and the evidence and audit trail that makes each step defensible to a claims director, is the heart of the role.
You'll be operating at an inflection point. AI-assisted development is compressing discovery and delivery: the best PMs we know build rapid prototypes themselves, deploy them, read the signal and decide within days. We want someone already working that way, or building toward it.