Forward Deployed Engineer
Plain, San Francisco office
The role
We have offices in SF and London. This role is hybrid with 3 days a week in our SF office. Because we work closely with our teammates in Europe, we start early, but you’ll find quiet afternoons for heads-down work.
What you will do
- Work directly with customers to diagnose the problem, scope the fix, and ship it end to end.
- Own the system design for customer deployments, trading off correctness, scale, and speed as the situation demands.
- Explain the plan and the tradeoffs to whoever is in the room, engineer or not.
- Work with Sales, CX, Product, and core Engineering to get what you learn into the roadmap.
- Help define how the Forward Deployed function runs as it grows.
Why this role is special
Our most strategic customers do not arrive through self-serve. They arrive with an existing support setup, a lot of context to migrate, and workflows that do not exist in Plain yet. Getting them live is genuine engineering work, and today that work lands on the core engineering team. It gets done, and it gets done well, but it moves the roadmap around more than we want it to.