MTS, IT Engineer

We’re looking for an IT Engineer who cares about helping people as much as solving technical problems. You’ll be based in our San Francisco office five days a week, supporting employees across Reflection and taking day-to-day responsibility for the office’s technology. We're growing fast and much of our environment was set up by engineers for engineers. You'll inherit rough edges and fix them.

Direct support is a central part of this role. So is improving the systems behind it. You’ll get to know the people you support, how they work, and where technology gets in their way. When problems recur, you’ll address the underlying cause through better configuration, workflows, or automation.

You’ll work with your team on priorities and architecture, Security on controls, and Workplace on office infrastructure.

• Resolve employee IT issues. Help people remotely and in person with devices, applications, access, and workplace technology. Build relationships with the people you help. When something breaks, look past the immediate fix to the root cause.