Revin, New York City
Make our conversational AI agents more capable, responsive, and natural through rigorous experimentation. You’ll join our Agents Platform team at the intersection of software engineering and data science, using real customer conversations to understand where agents fall short and ship improvements that hold up in production.
You’ll own the full improvement cycle: identify a problem, form a hypothesis, design an experiment, implement a change, and validate its impact. Your work will span instruction following, tool use, task completion, latency, and conversational experience, with a substantial focus on voice.
You’ll improve agents through model selection, prompting, context, orchestration, and real-time voice behavior. We care most about your ability to learn from evidence and turn that learning into better customer experiences.
At Staff level, you’ll also shape our evaluation and experimentation strategy across agent capabilities, identify the highest-impact opportunities, and raise the broader team’s ability to diagnose and improve agent behavior while remaining hands-on.
$225,000–$325,000 base salary + meaningful early equity · Full-time
Four days per week in our Flatiron office, with one remote day and flexibility when life comes up. We are hiring at Senior and Staff levels. Final compensation depends on level, based on your demonstrated experience, scope of ownership, and impact.
Hands-on experience improving production voice agents is strongly preferred. We value experience diagnosing conversational timing, speech recognition and generation, audio quality, and end-to-end latency, across any provider or stack.
We’re also open to engineers with an exceptional track record improving other customer-facing agents who can demonstrate strong judgment on voice problems and are excited to develop deeper expertise.
Revin builds AI-powered software for the businesses that keep our homes running: roofing, HVAC, plumbing, remodeling, and more. We help these businesses respond to customers, book appointments, and manage the customer experience across voice, SMS, and email.
Revin handles around half a million customer conversations a month. Businesses with hundreds of millions in annual revenue rely on our products for work that directly affects their customers and their bottom line.
Our customers include Vertex Service Partners, a national roofing and exterior-services platform with over $600M in revenue, and Del-Air, a $300M+ HVAC and plumbing business. See the impact of our work: we’ve helped Del-Air book 11,000+ membership appointments https://revin.ai/case-studies/delair, while ImproveIt uses Revin to set 34% of its booked appointments https://revin.ai/case-studies/improveit.
You’ll work with a large, varied set of real customer interactions and a short path from an idea to measurable impact. Improvements you ship can reach hundreds of thousands of conversations, and what you learn will help shape the direction of our agent platform.
We’re still early. You’ll join a small team of sharp, ambitious people, have substantial influence over how we build, and receive meaningful equity ownership with the opportunity to share substantially in the upside you help create.
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Source: the Revin Ashby job board. We last checked this job 1 h ago. We first saw it 8 days ago. A job on a job board does not always mean that the team interviews people now. We found this job board in a public list. We did not yet compare it with the careers page of the company.
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