Solution Architect (Customer Engineer)

We are looking for a techno-functional consultant who operates at the intersection of product depth and business outcome: someone who has been hands-on with enterprise platforms, understands what they are looking at in a customer's environment, and applies that fluency to drive adoption and value realization with SitecoreAI.

You will own the post-sale adoption relationship for the customers on our premier success package (Sitecore360) in your portfolio, partnering with the Account Executive who owns the commercial relationship and leading the customer from onboarding through adoption, value realization and renewal readiness. You will tailor each engagement, identify where deeper technical delivery is needed and connect the product to the business outcomes the customer signed up for. Success is measured by customer adoption and realized business value, not hours delivered.

You will be part of our Customer Value Realization (CVR) team and work alongside Account Executives, Solution Engineers, Technical Consultants, Product Support and Product Engineering/Management internally, and alongside the customer's implementation partner externally.