Technical Account Manager (UK, EMEA)
Socket, United Kingdom
The role
You'll own customer success post-sale for our European Customers. That means understanding how each customer wants to use Socket, helping them get there, and solving problems when things break.
This is a product-focused, technical role. You'll spend your time learning customer environments, asking the right questions to uncover blockers, and translating product capabilities into solutions. You're also the front line for technical support. We don't have a separate support team. When something doesn't work as expected, you investigate.
AEs own renewals and expansion. You own making the customer successful with the product.