Forward Deployed Engineer

Our platform turns an enterprise's historical ticket data, knowledge bases, and integrations into instant resolutions, automated workflows, and a living graph of their organization. None of that happens from a distance. Someone has to sit inside the customer's environment — their data, their integrations, their constraints — and make it real.

That's forward deployed engineering, and this is the team that does it.

You do not need to have done this job before. Most people haven't; the title barely existed five years ago. If you're two or three years into writing software, you like being in the room where the problem actually is, and you build things nobody asked you to build, we want to talk to you.