What you bring
- Strong operational judgement. You understand how real work happens, where friction sits, and what it takes to redesign workflows in practice.
- Enough technical depth to have credibility with engineers and technical partners. You do not need to be the hands-on builder for every solution, but you do need to understand architectures, trade-offs, risks, and what good looks like.
- Deep curiosity in AI and adjacent technology. You naturally keep up with the space, understand where the market is moving, and can separate substance from hype.
- The ability to turn ideas into outcomes. You can move from concept to prioritisation to implementation, and you know how to avoid getting stuck in pilot mode.
- Strong executive presence. You can command respect with senior stakeholders, challenge constructively, and represent Operations well in cross-functional discussions.
- A practical, creative, solution-oriented mindset.
- Long-term thinking. You can look beyond the next pilot or tool and help shape the foundations for where Ops needs to go over time.
- Strong cross-functional instincts. You are comfortable working across operations, engineering, data, product, enablement, and capability teams.
Who you are
- Led meaningful transformation in an operations or service environment.
- Built or scaled AI, automation, or digital workflow improvements beyond small experiments.
- Worked closely with engineering or technical teams and can hold your own in those conversations.
- Influenced senior leaders and moved cross-functional agendas forward without relying only on formal authority.
- Helped shape operating models, governance, or delivery mechanisms that made change more repeatable.
- Worked in an environment where pace, ambiguity, and practical execution all mattered.
Our Diversity, Equity and Inclusion commitments
Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.
Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!
What’s next?
Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.
This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.