Solutions Consultant (Chicago)
Levelpath, Chicago
What you will do
- Build deep, lasting relationships with our existing and future customers
- Advise and support the implementation of Levelpath to our customers
- Help plan, build, optimize, and scale our processes, assets, and systems (Zendesk & Salesforce) for serving enterprise accounts
- Develop best practice guides and product documentation to share with customers
- Identify champions and build relationships with key business stakeholders within accounts
- Drive new solution offerings to our customers by working directly with the sales team
- Bring new products to market by collaborating closely with the product & engineering team
- Represent the voice of your customers in product asks
- Drive and support customer health via adoption metrics
- Collaborate with customers to determine their success metrics and translate their feedback into actionable product feedback for our development team.