Manager, Alumni Analytics & Operations

Graduates of our Amazon Career Choice programs receive up to 18 months of post-program support: career coaching, an alumni community of roughly 9,000 members, and connections to employer partners. This role owns the systems that make that support work. That includes how alumni hear from us, how they move through our community, how coaches are deployed, and how outcomes data moves from our warehouse into decisions. The role is part communicator, part builder, part analyst, with AI built into how you do all three. It suits someone who writes a warm launch post in the morning and debugs an Apps Script trigger in the afternoon.

• 2+ years in program operations, alumni relations, career services, community operations, or operations analytics, ideally in education, workforce development, or a high-volume learner environment.
• Strong SQL and hands-on experience with a cloud data warehouse (BigQuery preferred).
• Scripting ability in Google Apps Script/JavaScript or Python, and comfort working with REST APIs (Slack API experience is a plus).
• Excellent written communication, with a track record of messaging that drives action, and judgment about tone, timing, and audience fatigue.
• Ability to manage many concurrent workstreams across internal teams, contracted coaches, and external partners.
• A builder's mindset: you notice repetitive work and propose a system for it, then document it so others can run it.
• Hands-on experience applying AI tools (e.g., Claude, ChatGPT, or Gemini) to real operational work, such as drafting communications, cleaning data, or automating reviews, and the judgment to know where human review is needed.

• Experience with Tableau or Hex, Typeform, Airtable, Notion, and an ATS/CRM such as Recruit CRM.
• Familiarity with Amazon Career Choice or similar employer-funded upskilling programs.
• Experience coordinating contractor or vendor teams.

• Own the alumni communications calendar, planning multi-channel outreach (Slack, email, SMS, LinkedIn) for cohort graduations, coaching milestones, events, and support-window reminders.
• Write and launch campaigns end to end: copy, audience segmentation, cadence, forms, and follow-up tracking. This includes welcome campaigns for new cohorts and promotion of live programming such as mock interview labs and career co-working sessions. Use AI tools to draft, personalize, and translate messaging at scale, with human review before anything goes out.