AI Outcomes Manager

DevRev, Australia +1

The role

The AI Outcomes Manager is DevRev's unified post-sales owner — bringing Customer Success and Customer Support together into a single role. Instead of handoffs between siloed teams, you own accounts end-to end: resolving issues, driving adoption, managing escalations, and making sure customers extract measurable value from what they bought. You manage each account by its health and needs — proactively spotting risk and opportunity — rather than by whether a given interaction is labelled "support" or "success."

AI is your multiplier, not a tool you use on the side. Our AI agent handles first-line triage, ticket classification, routing, knowledge retrieval, and deflection — so you can focus on what AI can't do: complex judgment, strategic enablement, relationship building, and driving outcomes. You'll be measured not just by what you do directly, but by how well you leverage AI to scale across a full portfolio.

What you'll own

Your portfolio – a book of enterprise and growth accounts under single, accountable ownership. The model protects depth over volume.

All jobs

AI Outcomes Manager

DevRev, Australia +1

The role

What you'll own

Your portfolio – a book of enterprise and growth accounts under single, accountable ownership. The model protects depth over volume.

What you need

Who we're looking for

Technically oriented and AI-capable — comfortable with APIs, tracing issues, and explaining root causes to both engineers and customers.
An owner – you can carry a large B2B portfolio end-to-end, from ticket resolution through business reviews.
A strong communicator – you run customer calls confidently and write clear RCA reports and QBR materials.
AI-native — you embrace AI as your operating layer, actively train the model, and measure your own leverage.
Commercially aware – you understand ACV, track utilization, spot expansion signals, and connect usage to renewal confidence.
Comfortable with ambiguity – this is a new operating model; you'll help shape it, not just follow playbooks.
Deep in at least one domain – with the ability to cross-train and advise.

Qualifications

Minimum a B.Tech (or equivalent bachelor's degree in engineering / technology), or a postgraduate degree in management (MBA or equivalent).
3+ years in customer-facing technical roles (support engineering, solutions engineering, CSM, or TAM).
Hands-on with at least one of: ticketing systems, CRM, workflow automation, analytics platforms, or developer tools.
Background in fintech, enterprise SaaS, or high-volume support environments preferred.
Experience across both support and success motions is highly valued.

How do we work? Whatever your role, our values describe what we ask of each other.

Be a bridger Look beyond your own role. Ask questions, share context and help others get unstuck. That may mean bringing the right people together or picking up a problem that doesn’t necessarily fit neatly into your job description.

Care loudly We want your perspective, not just your agreement. Speak up when something isn’t working or someone needs support. Give honest feedback with respect for the person receiving it. Don’t let an uncomfortable conversation become an unspoken problem.

Own the outcome Take responsibility for the result, not just your part in the process. Use AI to move the work forward, not to outsource your judgment. Make the call, check whether it worked and change course when it didn’t. If something goes wrong, own it and help fix it.

That’s DevRev!

AI Outcomes Manager

The role

AI Outcomes Manager

The role

What you need

Who we're looking for

Qualifications

The customer relationship, end-to-end

Implementation & go-live

Ticket lifecycle, powered by AI

Adoption & value

Relationship & commercial

About DevRev

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DevRev