Digital Success Engineer

The Digital Success Engineer builds the automation, tooling, and integrations that power Jamf’s digital customer success motion — the agents, agentic workflows, and connected systems that deliver proactive, one-to-many engagement at scale. Reporting to the Director, Strategic Programs, the role partners with the Digital Success Strategy Manager, who owns the strategy and requirements for the motion, turning that vision into working, maintained technology that reaches customers and drives adoption.

What you can expect to do in this role

• Builds and maintains the automation, tooling, and integrations behind the digital customer success motion, including agentic workflows, in-app guidance, and the connectors that tie them to systems such as Snowflake, Salesforce, Gainsight, and Slack.
• Turns the strategy and requirements set by the Digital Success Strategy Manager into working technology including scoping, building, testing, and shipping the components that deliver the engagement model.
• Monitors, troubleshoots, and improves the digital-success tooling in production, including fixing issues, versioning changes, and keeping the motion running reliably.