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Technical Success Manager

JFrog, Atlanta

Posted pay

$125K–$140K

a year

Location: Atlanta
Work type: Not given
Level: Not given, manager
Experience: 4+ years
Skills in the job text: Kubernetes
Docker
Java
Ansible
Jira
Posted: Oct 6, 2026
Last check: 2 h ago
Job type: Software engineering

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J

JFrog

About JFrog: funding, hiring and pay

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The role

We are seeking a talented and experienced Technical Success Manager for the Americas Customer Success team. In this role, you will oversee the activities which include helping our Enterprise customers adopt our multiple products and being the customer voice for internal teams which will include Support teams globally, Product managers, R&D teams, Sales, and Marketing.

What you will do

Own the end-to-end customer journey, driving adoption, value realization, and customer happiness across the JFrog platform.

Partner cross-functionally (Sales, Product, Solutions Engineering, Support, Training) and with customer stakeholders to build and execute Success Plans aligned to business goals and success metrics.

Act as a trusted technical advisor, maintaining deep product and roadmap expertise to guide architecture decisions, best practices, and increased platform adoption.

Engage senior decision-makers, understand industry trends and evolving strategies, develop customer champions, and serve as the voice of the customer internally.

Lead Business Reviews to demonstrate ROI, monitor customer health and usage trends, and support renewals, expansions, and risk mitigation.

Leverage CRM and case management systems (e.g., SFDC, JIRA) with strong analytical and organizational skills to track outcomes, ROI, and customer success metrics.

To be a Technical Success Manager in JFrog you need

Customer-facing experience - including crisis management, priority management inbound, and outbound.
BS or equivalent in Computer Science or Computer Engineering plus 4+ years of experience as a Customer Success Manager or Technical Account Manager for an Enterprise software company.
Experience with supporting products with impact on business/productivity.
Experience with supporting international enterprise customers.
Excellent analytical and problem-solving skills.
Customer orientation and excellent interpersonal skills.
Excellent English verbal and written communication skills.
To work weekends and holidays (on occasion).
2+ years of experience with Java or another programming language (RubyPython/ Groovy/ GO – a plus).
Deep understanding of working with dockerized applications (K8s - a plus).
Experience with Continuous Deployment and Delivery tools: Chef, Puppet, Ansible -> a plus.
Experience with Software Architecture design and product development -> a plus.
Experience with Continuous Integration tools: CI Server, VCS, Artifactory, Jenkins, Ant, Hudson, Maven, Chef, Docker, Gradle, NPM -> a big plus.
An uncompromising desire to learn.

What JFrog can offer

Open to remote work for candidates outside a reasonable commuting distance to the Atlanta Swamp
At JFrog, base salary is only one component of our compensation package.
This position has a base salary range between $125,000 to $140,000. Base salary will be based on your skills, qualifications, experience, and location.
This position also includes an equity package of restricted stock units (RSU). In addition, JFrog employees are eligible to participate in our Employee Stock Purchase Plan.
JFrog provides employees with comprehensive benefits including medical, dental, vision, retirement, wellness, and much more!

About JFrog

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey?

Legal notes

JFrog is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status or any other category protected by law.

Read the job posting on the JFrog site

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Source: the JFrog Greenhouse job board. We last checked this job 2 h ago. We first saw it 5 days ago. A job on a job board does not always mean that the team interviews people now. We found this job board in a public list. We did not yet compare it with the careers page of the company.

JFrog

Open tech jobs: 31
With posted pay: 32%
Median posted base: $190K–$208K

About JFrog: funding, hiring and pay

Compared with similar jobs

This base pay is below the median for software engineering jobs in other US places with no level in the job title.

Median: $165K a year
Other jobs in the group: 2,887

We compare the middle of each posted range. This is base pay as posted. The group does not include this job.