Technical Services Engineer Representative
Pure Storage, Bangalore, India +1
The role
As a Technical Services Engineer Representative at Everpure, you will work on problems of diverse scope where analysis will include hardware, software, and environmental factors within our Product lines. Our Support Engineers utilize their deep technical expertise to troubleshoot customer issues and resolve them. Ability to perform implementation work such as Software and Hardware upgrades and RMA dispatch. Our culture is built on Persistence, Creativity, Teamwork, Ownership, and Customer First. You will be expected to live these values every day while collaborating closely with peers across Support, Engineering, and the field.
What you will do
- Own, troubleshoot, and resolve customer technical issues across all severity levels using collaboration and troubleshooting best practices.
- Proactively understand customer requirements and expectations to deliver effective solutions.
- Communicate with customers in a clear, concise, and professional manner across all interactions.