Founding Customer Engineer
Cardinal, San Francisco, California
The role
Customer Engineer
Our customers are founders and GTM leaders who have handed us their pipeline. When something breaks, or a sequence doesn't behave the way they expected, or they need a field we don't support yet, they say so in a shared Slack channel — and how fast we turn that around is most of what determines whether they stay.
As a Customer Engineer, that loop is yours. You're the first responder in every customer channel and the person who actually fixes the thing. Not triage-and-hand-off: you reproduce it, find it, and ship the fix, or you write the one-off script that unblocks them today while the real fix gets specced.
You'll sit on onboarding and check-in calls, so you hear the friction firsthand instead of through a ticket. You'll get customers to their first launched campaign and keep them sending. And you'll be the highest-signal input our product roadmap has, because you're the only person who sees every request, every workaround, and every place the product quietly confuses people.