Forward-Deployed Engineer

Alex, San Francisco

What you will do

Design and build how a customer uses Alex. Turn a hiring process described in a meeting into workflows that actually run — triggers, filters, interview guides, and the actions we take back in their ATS. When a customer needs something their setup doesn't do yet, you drive it: design, build, test, roll out, verify.
Own the integration surface. We integrate with roughly two dozen applicant tracking systems, some directly and some through a unified API partner. You'll build new integrations, maintain existing ones, and go deep on the ones you own — along with the other systems a customer's workflow reaches into, like assessment providers and identity verification.
Run the technical side of onboarding. Connection, permissions and scopes, job import, field mapping, workflow build, test interviews, go-live — sequenced so nothing is discovered in front of a candidate.
Own the deployments in production. The team owns the support queue — for customers and candidates both — and diagnoses to root cause rather than working around it. You'll also build the monitoring that catches problems before a customer has to call.

Alex, San Francisco

Design and build how a customer uses Alex. Turn a hiring process described in a meeting into workflows that actually run — triggers, filters, interview guides, and the actions we take back in their ATS. When a customer needs something their setup doesn't do yet, you drive it: design, build, test, roll out, verify.
Own the integration surface. We integrate with roughly two dozen applicant tracking systems, some directly and some through a unified API partner. You'll build new integrations, maintain existing ones, and go deep on the ones you own — along with the other systems a customer's workflow reaches into, like assessment providers and identity verification.
Run the technical side of onboarding. Connection, permissions and scopes, job import, field mapping, workflow build, test interviews, go-live — sequenced so nothing is discovered in front of a candidate.
Own the deployments in production. The team owns the support queue — for customers and candidates both — and diagnoses to root cause rather than working around it. You'll also build the monitoring that catches problems before a customer has to call.