Associate Director - Technical Account Management
Hevo Data, Bangalore, India
What you need
- 10+ years of overall experience, and 5+ years leading Technical Customer Success or Tech Account Mgmt teams in B2B SaaS, with experience building or scaling a technical CS/TAM function
- Experience with technical or developer-facing products, ideally in data infrastructure, analytics, or related areas like ETL/ELT, data warehousing, observability, or DevOps
- Track record of owning and improving net revenue retention in a subscription / recurring-revenue business
- Comfortable managing technical CSEs who spend their days working with data engineers and analysts