Technical Account Manager
Glow, United States
The role
We are looking for a Technical Account Manager to lead the post-sales technical relationship with Glow customers. You will guide customers through onboarding and implementation, help them adopt Glow effectively, and partner with them over time to drive ongoing value.
This is a highly technical, high-ownership role. You’ll work directly with customers, partner closely with Product, Engineering, and Data, and independently solve technical challenges and bring practical solutions to customers. You may also support select pre-sales activities as a technical and product SME for strategic opportunities.
What you will do
- Lead customer onboarding and implementation activities, including kickoff, planning, technical coordination, and follow-through.
- Serve as the primary technical point of contact for customers throughout the post-sales lifecycle.
- Help customers connect relevant integrations, configure workflows, and align Glow to their priorities and environment.