Forward Deployed Engineer - New York
Harmony, New York City
The role
Harmony is building an enterprise service management platform that runs itself. We need a Forward Deployed Engineer who takes new customers from signed contract to live, then makes Harmony work harder for them by building, configuring and extending our agents inside their environment.
This is an engineering role that sits with the customer. You’ll lead rollouts, write code when the out-of-the-box product isn’t enough, and be the technical advisor IT and HR leaders rely on. When a customer needs a complex agent built, you build it.
What you will do
- Lead rollouts for new accounts, from handoff with Solutions Engineering to go-live: integrations, configuration, agent setup and launch
- Build tailored solutions on top of Harmony when needed: complex agents, custom workflows, integrations and scripts