SafePoint Operations Engineer

Job Overview: The SafePoint Operations Engineer is responsible for the technical readiness, quality, integration, and ongoing support of SafePoint hardware and software solutions. Reporting directly to the SafePoint Operations Technical Manager, with a dotted-line report to the SafePoint Applications Engineer, this role serves as a key technical resource across operations, product, training, sales engineering, manufacturers, and maintenance partners.

The position will lead software release validation, hardware and software integration testing, technical escalations, field implementation support, and continuous improvement of support processes and training materials. The ideal candidate combines hands-on technical expertise, disciplined quality assurance, strong problem-solving skills, and the ability to translate complex technical issues into clear actions for both technical and nontechnical stakeholders.