Forward Deployed Operator, Customer Operations

What you own

• One workflow, end to end. The first two seats take activation checks, and payments with pending cancellations. Later: classification accuracy, certificates, intake. One workflow, one number, your name on it.
• The work itself, first. Call the customer, chase the carrier, fix the record. You learn the edge cases by living them.
• The agent that runs it next. Agents, internal tools and queries, built with Claude, Cursor and Harper’s own tools. Prototype in days, ship in weeks.
• The line between agent and human. Some steps must stay with a licensed person. You decide which steps an agent can own, which need a licensed checkpoint, and how the system fails safely.