Manager, Technical Support
Rebar, New York City
The role
We aren't a call center. We respond fast, we're human, and we go the extra mile for every client. The foundation is solid, and our customer base is growing quickly. We need a leader to scale the team and its processes without losing what makes our support special.
Reporting directly to the Head of Client Success, you'll lead and grow our team of two remote Technical Support Specialists into a team that covers the whole country. Today we cover 7 a.m.–8 p.m. ET. With clients across the US, including Alaska and Hawaii, we need to extend coverage through 7 p.m. PT (10 p.m. ET). We're looking to you to build the team, structure, and technical depth to make that happen.