Anyscale, San Francisco
Anyscale is looking for an experienced and hands-on engineering leader to lead our Customer Engineering team. This is a critical leadership role within our Go-To-Market organization, responsible for delivering exceptional technical support while helping ensure customer experiences directly influence the evolution of our platform.
You will lead a highly technical team responsible for supporting customers running production AI workloads on Anyscale. Your team will resolve complex technical issues, manage customer escalations, and partner closely with Product and Engineering to ensure customer feedback is translated into meaningful product improvements.
Success in this role requires balancing operational excellence with strong technical leadership. Beyond resolving individual customer issues, you will help the team identify recurring patterns, improve support workflows, expand customer self-service, and leverage automation, diagnostics, and engineering best practices to improve both the customer experience and the product over time. As opportunities arise, your team may also contribute tooling, documentation, automation, or occasional product fixes that help eliminate recurring sources of customer friction.
This role is ideal for someone who enjoys leading highly technical engineers, working closely with customers, and partnering across Engineering and Product to continuously improve how customers adopt and operate AI infrastructure at scale.
At Anyscale https://www.anyscale.com/, we're on a mission to democratize distributed computing and make it accessible to software developers of all skill levels. We’re commercializing Ray https://docs.ray.io/en/latest/, a popular open-source project that's creating an ecosystem of libraries for scalable machine learning. Companies like OpenAI https://thenewstack.io/how-ray-a-distributed-ai-framework-helps-power-chatgpt/, Uber https://www.uber.com/blog/horovod-ray/, Spotify https://engineering.atspotify.com/2023/02/unleashing-ml-innovation-at-spotify-with-ray/, Instacart https://www.youtube.com/watch?v=3t26ucTy0Rs&list=PLzTswPQNepXmLUiL4F_1VHrPcCz1OeILw&index=23&pp=iAQB, Cruise https://www.youtube.com/watch?v=gj0BqvfX_wI&list=PLzTswPQNepXmLUiL4F_1VHrPcCz1OeILw&index=46&pp=iAQB, and many more, have Ray in their tech stacks to accelerate the progress of AI applications out into the real world.
With Anyscale, we’re building the best place to run Ray, so that any developer or data scientist can scale an ML application from their laptop to the cluster without needing to be a distributed systems expert.
Proud to be backed by Andreessen Horowitz, NEA, and Addition https://www.wsj.com/articles/ai-startup-anyscale-adds-99-million-to-andressen-horowitz-led-funding-round-11661254200 with $250+ million raised to date.
Anyscale Inc. is an Equal Opportunity Employer. Candidates are evaluated without regard to age, race, color, religion, sex, disability, national origin, sexual orientation, veteran status, or any other characteristic protected by federal or state law.
Anyscale Inc. is an E-Verify company and you may review the Notice of E-Verify Participation https://drive.google.com/file/d/1Kt2S6_k_SjxaEdGowH4rngVdg2ApAQV3/view?usp=sharing and the Right to Work posters in English and Spanish https://drive.google.com/file/d/1K3Nz72xgsU2hngnVUEu53wEeZjbAMbnZ/view?usp=sharing
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