About You
You are a customer-focused account manager with experience supporting network, telecom, internet, data, or related cloud and connectivity solutions. You combine consultative selling with highly responsive service, using a strong understanding of each customer’s business goals to identify practical technology recommendations and retention opportunities. You are comfortable managing multiple priorities, navigating time-sensitive requests, and owning follow-through with minimal supervision.
You use customer data and account history to prioritize actions, communicate clearly with clients and internal partners, and keep opportunities moving. You stay composed when resolving issues and build trusted relationships with customer decision-makers, IT teams, carriers, vendors, and internal stakeholders.
What we’re looking for
- 3+ years of client relations or account management experience.
- 1+ years of sales-related experience in a B2B environment.
- Experience with telecommunications, network, internet, data, cloud, or related technology solutions.
- Experience managing customer renewals, re-terms, upgrades, or conversion opportunities while maintaining strong long-term client relationships.
- Ability to interpret account data and present complex information clearly to customers and internal stakeholders.
- Clear written and verbal communication skills, strong organization, and sound judgment to manage concurrent customer needs, deadlines, and follow-through.
- A bachelor’s degree or equivalent practical experience is preferred.
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